Quality Services Manager

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We are a rapidly growing national company looking for Dynamic Quality Professionals to join our Quality Service Team. We were recently named one of Michigan's coolest places to work by Crain's Detroit Business.

We are looking for someone with excellent communication and problem-solving skills along with a positive attitude to work full-time in a pleasant office environment with a great team.

This position provides Quality Service and support to our valued customers and team.

Summary

This position manages the daily operations of quality assurance under the guidance and direction of the Assistant Director of Quality Services for a specified geographic region.

 Essential Duties and Responsibilities

 

  • Responsible for coordinating the service levels at the sites in your geographic area with our customers and Contract Partners.  You would have a portfolio of approximately 300 sites.
  • Contractor Partner management including on site meetings will take place on a monthly basis. Quality of work being performed will be managed by conducting site inspections and reviewing inspection pictures that will be taken by another Dentco employee in the area. The goal will be to have eyes on all sites at least 1 time every 60 days
  • Initiate contact with our Contract Partners to ensure they understand our Scope of Work, business requirements and how Dentco operates.
  • You would be responsible for hiring Contract Partners for relinking sites and help source Contract Partner’s locally if need be.  You would have the autonomy to hire and terminate Contract Partner’s if needed to correct service levels for our customers.  Our Procurement Team would be responsible for linking new business and organic growth in your area.
  • Meet with Contract Partners and customers on site as needed to ensure that service levels and/or requests from customers are being met.  This could be site, DM or Regional Level.
  • Identify potential quality problems at customer sites and recommend corrective/preventative actions.
  • Measure potential customer sites and report inventories to the corporate office as preparation for proposal submission.
  • Respond to all customer concerns in a timely and professional manner.  Document and report concerns and action taken to the corporate office.
  • Manage watch list workload, keeping teams updated in accordance with Standard Operating Procedures.
  • Maintain equipment and supplies as needed to perform job responsibilities (vehicle, computer, phone, maps, camera, etc.).
  • Other duties as assigned.
  • Assistant Director of Quality Service would travel to your location 3-4 times per year for field work.
  • Minimum of two years professional commercial landscape maintenance experience required including landscape, irrigation, and fertilization.  Snow management experience is required dependent upon geographic territory.
  • Minimum of two years in the hiring and management of landscape contractor personnel.
  • Demonstrated experience in communication and problem-solving.
  • Excellent interpersonal and leadership skills including the ability to work well both independently and in a team environment.
  • Excellent organizational and analytical skills including attention to detail and follow-through.
  • Proficient in Microsoft Office applications.
  • Ability to engage in vehicular travel 80% of the time through a multi-state regional territory.
  • A Bachelor’s degree with a concentration in horticulture or business management.
  • Five years of experience in the management and direct supervision of a green industry quality assurance related department.
  • Professional certification or license within the green industry.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

 

  • Minimum of two years professional commercial landscape maintenance experience required including landscape, irrigation, and fertilization.  Snow management experience is required dependent upon geographic territory.
  • Minimum of two years in the hiring and management of landscape contractor personnel.
  • Demonstrated experience in communication and problem-solving.
  • Excellent interpersonal and leadership skills including the ability to work well both independently and in a team environment.
  • Excellent organizational and analytical skills including attention to detail and follow-through.
  • Proficient in Microsoft Office applications.
  • Ability to engage in vehicular travel 80% of the time through a multi-state regional territory.

Preferred Qualifications

  • A Bachelor’s degree with a concentration in horticulture or business management.
  • Five years of experience in the management and direct supervision of a green industry quality assurance related department.
  • Professional certification or license within the green industry.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The individual will engage in sitting, standing, walking on a regular basis.  The individual will use manual dexterity and visual acuity on a regular basis.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The individual must be able to work in a standard office setting.  Outdoor work is regularly required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position starts at a very competitive salary with an exceptional full benefit package.

To promote a healthy and safe environment for all employees and visitors, Dentco has a nicotine and drug-free hiring policy. Dentco's pre-employment process requires all new employees to be tested for illegal drugs and nicotine. Job offers for individuals with verified positive drug or nicotine screenings will be rescinded.

For more information about our company visit www.dentco.com

 

Location: Los Angeles, CA
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